🛟 Reference · 2 min read · 15/17

Support

How to reach us: channels, hours, and response times.

.MD Ask AI:

Customer Support

Have questions or a case to resolve? The Campo Brokers team is here to help you in Spanish.

Channels

Hours and response time

  • Hours: Monday to Friday, 10:00 AM to 4:00 PM (U.S. Eastern Time, EST/EDT).
  • Response time (SLA): under 2 hours during business hours; outside those hours, the next business day.

How to get faster help

When you write in, include the case details:

  • Your NIP (format CAM…).
  • The vehicle's VIN and/or lot number.
  • A clear description of the issue and supporting evidence (screenshots, payment references).
Consejo

For payment issues (for example, an invoice showing a pending balance after you've already paid), open the case as soon as possible and attach your evidence. The faster it's handled, the more options there are to resolve it without penalties. See Payment and Reconciliation.

More resources