# Towing (Vehicle Pickup)

Once the vehicle is paid for and released, it needs to be picked up from the auction yard. Campo Brokers **posts and manages** the transport request on **Central Dispatch** (or whichever operational channel is available) so carriers can quote the pickup.

## Cost

| Item | Cost |
|---|---|
| Request management / posting | US$50 |
| Ground transport | Set by the carrier (billed separately) |

> [!IMPORTANT]
> The **US$50 covers only the management/posting** of the request. The transport cost itself is set by the carrier based on distance, vehicle condition, route, and availability, and is paid separately. Before accepting an offer, check the origin, destination, condition, payment method, and any additional charges. For an estimate beforehand, use the [towing calculator](#calculadoras).

## How to request towing

1. In your dashboard, go to **Request Towing Pickup**.
2. Fill in: the auction location, **lot number**, **VIN**, and **destination** (an authorized or partner warehouse).
3. Confirm the vehicle's payment/release status and provide the **PIN/Gate Pass** if the auction requires one.
4. Pay the management fee (US$50) via PayPal.
5. The request is posted for carriers to quote; track it from your dashboard.

## What you need to have ready

- Correct vehicle details and origin/destination locations.
- A contact at both origin and destination.
- **Pickup PIN / Gate Pass**, if applicable (a code or authorization some auctions require to release the unit).

> [!WARNING]
> If the information is incorrect or the vehicle **is not released**, the carrier won't be able to pick it up even if towing is scheduled, and additional charges or storage fees may apply. Pay on time and request towing promptly.

## Responsibilities

- Transport is carried out by an **external carrier**. Any claim for damage, delay, or delivery condition is handled with the carrier and its insurance. Campo Brokers helps coordinate, but does not control the physical execution of the transport.
- **Storage** charges or yard penalties are the user's responsibility.

## Cancellations

It depends on timing: if **no carrier has been confirmed yet**, there's usually more flexibility; if a carrier is already confirmed or en route, charges or the provider's rules may apply. Request changes or cancellations through [support](#soporte) as soon as possible.