Refund Policy

1. Digital format and immediate delivery

Campo Brokers's digital products (vehicle history reports, report packages, and CampoBrokerBot Premium) are delivered immediately and automatically once payment has been confirmed.

Upon completing the purchase, the User expressly requests immediate performance of the service and acknowledges that, once the digital content has been delivered, the right of withdrawal or cancellation is forfeited to which you may be entitled. This condition forms part of this policy and the Terms and Conditions, acceptance of which is a requirement for using the platform.

2. When We DO Issue Refunds

Campo Brokers reimburses the 100% of the amount in the following cases:

• The report is not generated. If, due to a technical error on our part or on the part of our data provider, we are unable to deliver the requested report, the full amount will be refunded.
• Double charge. If the same purchase was charged more than once, the excess charges will be refunded.
• Product not delivered. If the payment was confirmed but the product was not credited to the user's account and we are unable to resolve the issue.
• Charge not recognized or verified. Following the appropriate review.
• Verifiable internal error attributable to Campo Brokers.

3. When We Do NOT Issue Refunds

No refund is due, unless Campo Brokers otherwise determined for a verifiable internal reason, when:

• The report It has already been delivered and the content could be viewed or downloaded.
• The contents of the report does not meet expectations the user's, or the vehicle has fewer incidents than expected. The price corresponds to the inquiry, not a specific result.
• The user viewed a VIN wrong through his own mistake.
• CampoBrokerBot Premium It has already been activated and the period is currently underway.
• It is Services Already Completed, accesses used or procedures initiated.

4. Vehicle History Reports

The report is delivered in digital format (PDF and/or link) immediately after payment. Its content, scope, and coverage depend on the records available in the data provider’s sources for the VIN in question.

The absence of records does not mean there were no events and does not constitute a product defect or grounds for a refund. Campo Brokers does not generate, edit, or control the content of the reports.

If the system charges and It is unable to generate the report, the 100% refund described in Section 2 applies.

5. CampoBrokerBot Premium

Premium is a one-time payment that grants 30 days of access; it is not an automatically renewing subscription, and you will not be charged again when it expires.

Once activated, the period non-refundable, except as provided in the following paragraph. If the service is interrupted due to Campo Brokers more than 72 consecutive hours, the period will be extended by an equivalent amount of time or, at the User’s discretion, the proportional portion not used will be refunded.

6. Report Packages

A package is the advance purchase of a specific number of reports with a volume discount. It is not money, nor a balance, nor a voucher that can be exchanged for other products: This only allows you to generate that number of vehicle history reports on the platform. It is not transferable and cannot be converted to cash.

A package without any reports used may be refunded within 14 days after purchase. If any reports have already been used, the package is non-refundable.

The refund is limited to amount actually paid in cash. Reports provided as promotional bonuses or complimentary items are non-refundable and cannot be exchanged for cash.

7. Deposits, Purchase Fees, and Auction Services

Security deposits, the purchase fee per vehicle, and payments to third parties (auctions, carriers, warehouses, shipping companies, banks) are governed by the Section 15 of the Terms and Conditions, which is an integral part of this policy.

In summary: Deposits are refundable upon closing the account if there are no outstanding debts or open cases; the purchase fee is non-refundable once it has been applied to an actual purchase, unless there is a verifiable internal error; and refunds from third parties are subject to their own policies.

The annual membership and the crane operation fee The following is also governed by the Terms: crane handling fees are refundable only as long as no carrier's bid has been accepted.

8. How to Request a Refund

Write to [email protected] stating:

• Email address used for the purchase.
• Date and amount of the charge.
• Transaction reference or order number.
• Reason for the request and, if applicable, the VIN consulted.

We will respond within a maximum of 2 business days. We are open Monday through Friday.

9. Return Deadlines and Method

Approved refunds are issued the same payment method used for the purchase. No cash refunds or refunds via other payment methods will be issued.

If the purchase was paid for in full or in part with account balance (see section 12), the corresponding amount is credited back to that same balance, not in cash.

Once approved, the refund is typically processed within 4 to 10 days. The time it takes for the funds to appear in your account depends on the issuing bank or the payment processor.

10. Payment Processors

Campo Brokers processes payments through third-party providers. For certain digital products, payment is processed by Paddle.com Market Ltd., which acts as Merchant of Record for that transaction; in that case, the charge may appear on your statement under the name "Paddle."

When Paddle acts as a registered merchant, the request can be processed either through Campo Brokers or directly with Paddle, and the terms and refund policy of that processor also apply. Campo Brokers assists with the processing in both cases.

Paddle Range: Only the digital products listed in sections 4, 5, and 6 (vehicle history reports, report packages, and CampoBrokerBot Premium) are sold through Paddle. Towing, storage, and export services, security deposits, auction fees, and balance top-ups are NOT arranged or paid through Paddle, and are governed by their own rules and by the Terms and Conditions.

12. Account balance

The account balance is a advance payment for in-house services from Campo Brokers. It is not electronic money, it does not accrue interest, it is not transferable between users, and It is not convertible into cash: It can only be used to pay for services on the platform itself.

The balance It cannot be recharged through Paddle. Amounts granted as promotional bonuses or complimentary credits are non-refundable and cannot be converted to cash; they can only be used within the platform.

When a purchase is paid for using account balance, any refund is credited to that same balance, in accordance with Section 9.

11. Disputes and Chargebacks

Before filing a dispute or chargeback with your bank, the User agrees to first contact [email protected] to allow for a review of the case. We aim to resolve each claim as soon as possible.

In accordance with Section 17 of the Terms, abusive chargebacks or unjustified disputes may result in account suspension or closure and may make the User liable for fees and penalties.