Refund Policy

1. Digital format and immediate delivery

Los productos digitales de Campo Brokers (reportes de historial vehicular, paquetes de reportes y CampoBrokerBot Premium) se ponen a disposición en formato digital tras confirmarse el pago y completarse el procesamiento correspondiente.

Upon completing the purchase, the User expressly requests immediate performance of the service and acknowledges that, once the digital content has been delivered, the right of withdrawal or cancellation is forfeited to which you may be entitled. This condition forms part of this policy and the Terms and Conditions, acceptance of which is a requirement for using the platform.

2. When We DO Issue Refunds

Campo Brokers reimburses the 100% of the amount in the following cases:

• The report is not generated. Si tras confirmar el pago no podemos generar ni entregar el reporte solicitado, se devuelve el importe íntegro.
• Double charge. If the same purchase was charged more than once, the excess charges will be refunded.
• Product not delivered. If the payment was confirmed but the product was not credited to the user's account and we are unable to resolve the issue.
• Charge not recognized or verified. Following the appropriate review.
• Verifiable internal error attributable to Campo Brokers.

3. When We Do NOT Issue Refunds

No refund is due, unless Campo Brokers otherwise determined for a verifiable internal reason, when:

• The report It has already been delivered and the content could be viewed or downloaded.
• The contents of the report does not meet expectations the user's, or the vehicle has fewer incidents than expected. The price corresponds to the inquiry, not a specific result.
• The user viewed a VIN wrong through his own mistake.
• CampoBrokerBot Premium It has already been activated and the period is currently underway.
• It is Services Already Completed, accesses used or procedures initiated.

4. Vehicle History Reports

El reporte se genera para el VIN consultado a partir de datos públicos disponibles y de la información contenida en los registros consultados. Se entrega en formato digital (PDF y/o enlace) una vez completado el procesamiento; su contenido, alcance y cobertura dependen de la información registrada y accesible al momento de la consulta.

The absence of records does not mean there were no events y, por sí sola, no constituye un defecto del producto ni motivo de reembolso. Los registros consultados pueden ser incompletos, contener errores o no reflejar hechos recientes.

If the system charges and It is unable to generate the report, the 100% refund described in Section 2 applies.

5. CampoBrokerBot Premium

Premium is a one-time payment that grants 30 days of access; it is not an automatically renewing subscription, and you will not be charged again when it expires.

Once activated, the period non-refundable, except as provided in the following paragraph. If the service is interrupted due to Campo Brokers more than 72 consecutive hours, the period will be extended by an equivalent amount of time or, at the User’s discretion, the proportional portion not used will be refunded.

6. Report Packages

A package is the advance purchase of a specific number of reports with a volume discount. It is not money, nor a balance, nor a voucher that can be exchanged for other products: This only allows you to generate that number of vehicle history reports on the platform. It is not transferable and cannot be converted to cash.

A package without any reports used may be refunded within 14 days after purchase. If any reports have already been used, the package is non-refundable.

The refund is limited to amount actually paid in cash. Reports provided as promotional bonuses or complimentary items are non-refundable and cannot be exchanged for cash.

7. Deposits, Purchase Fees, and Auction Services

Security deposits, the purchase fee per vehicle, and payments to third parties (auctions, carriers, warehouses, shipping companies, banks) are governed by the Section 15 of the Terms and Conditions, which is an integral part of this policy.

El depósito de seguridad no puede utilizarse para pagar vehículos, cargos por pago tardío (late fee), cargos de almacenaje (storage fee) or other debts owed to Campo Brokers while the account is active. These amounts must be paid separately.

If the User does not pay: if the User does not pay for an awarded vehicle, charges or penalties, the account is closed and the User loses the right to claim the deposit, which is applied to the amount owed. To use the platform again, the User must pay the remaining balance of the debt and make a new deposit. The debt remains outstanding regardless of how much time passes.

Deposit refund: it is refunded when the account is closed, once 30 days have passed since closure, provided there are no debts, unpaid vehicles, auction charges, penalties, or pending services or processes. A US$25 refund fee is charged on every deposit refund and deducted from the amount refunded; for example, a US$800 deposit results in a US$775 refund and a US$400 deposit in a US$375 refund. The processing fee charged when the deposit was paid is shown separately and is non-refundable. The refund method is explained in section 9.

Duplicate accounts: if Campo has indications that a User with debts or a closed account has opened another account, even under a different identity, it may hold the funds and deposits in that account while it investigates. If it is confirmed to be the same person, Campo keeps those funds and the account is closed.

These deposit terms, including the US$25 refund fee, apply to every refund processed from the publication of this version (November 6, 2026), including for deposits paid earlier.

The purchase fee is non-refundable once linked to an actual purchase, unless there is a verifiable internal error; and refunds from third parties are subject to their own policies.

The annual membership and the crane operation fee The following is also governed by the Terms: crane handling fees are refundable only as long as no carrier's bid has been accepted.

8. How to Request a Refund

Garantías de seguridad pagadas con Stripe (versión 2026-10-25-security-1): in addition to the US$25 refund fee, if no separate fee was charged at payment, the actual processing cost that Stripe has not returned, as reconciled with Stripe, is deducted. No cost is deducted twice.

Before issuing the deposit refund, Campo provides the breakdown: deposit, refund fee and net amount, and separately the non-refundable processing fee, if any. The deposit and each top-up are reconciled by reference. A fee charged separately when paying with PayPal is not deducted again from the principal. Debts and the application of the deposit to amounts owed are governed by section 7.

En errores o cobros duplicados imputables a Campo la devolución es íntegra, sin descuentos de procesamiento ni devolución. The customer's non-waivable rights prevail. The guarantee is refunded by the method indicated in section 9; it is not converted into account balance or sent to a third party's card or account. Auction permissions are closed when the refund is initiated; pending or failed statuses require reconciliation and do not equal money refunded.

Escriba a ayuda@campobroker.com o abra un Ticket en el help center, stating:

• Email address used for the purchase.
• Date and amount of the charge.
• Transaction reference or order number.
• Reason for the request and, if applicable, the VIN consulted.

We will respond within a maximum of 2 business days. We are open Monday through Friday.

9. Return Deadlines and Method

Approved refunds are issued the same payment method used for the purchase, except as indicated below for security deposits. For card, Apple Pay and Google Pay payments, Stripe sends them to the original instrument; an expired or replaced card is handled with its issuer.

Security deposit refund: if it was paid with PayPal and fewer than 180 days have passed since payment, it is refunded to the same PayPal account as a partial refund of the original payment. If it was paid by card, Apple Pay or Google Pay through Stripe, it is refunded to that same instrument through Stripe. Otherwise, it is refunded by bank transfer to an account in the name of the verified account holder, never to third parties. Any fees the customer's bank charges to receive the transfer are borne by the customer. If the refund to the original method fails, a bank transfer is also used, after documenting the failure and reconciling the funds to avoid a double refund.

Before a deposit is refunded, the breakdown is provided: deposit, US$25 refund fee, actual unrecovered processing cost if paid by card with no separate fee, and net amount. The processing fee charged separately at payment is shown and is non-refundable. No cost is deducted twice. Campo errors or duplicate charges are refunded in full. The customer's non-waivable rights prevail.

If the purchase was paid for in full or in part with account balance (see section 12), the corresponding amount is credited back to that same balance, not in cash.

Once approved, the refund is typically processed within 4 to 10 days. The time it takes for the funds to appear in your account depends on the issuing bank or the payment processor.

10. Payment processor

Los productos y servicios propios pueden cobrarse mediante PayPal o Stripe. Al pagar con tarjeta, se abre checkout.stripe.com en otra pestaña del navegador. Apple Pay y Google Pay pueden autorizarse desde Campo mediante los componentes seguros de Stripe y la wallet correspondiente, cuando estén disponibles. Campo Broker LLC es el vendedor de las nuevas operaciones identificadas a su nombre; Stripe y PayPal son procesadores de pago. Los servicios de subastas y otros terceros conservan el proveedor y las condiciones indicados en cada operación.

Refund requests are handled directly with Campo Brokers, as stated in section 8. Once approved, the refund is issued by the original processor, Stripe or PayPal, to the same method used for the purchase (section 9, which also sets out the specific rules for security deposits). For Apple Pay or Google Pay payments, the refund is sent to the original instrument through the processor. The corresponding processor's terms apply.

Los reembolsos totales o parciales identifican el pago original. En pagos combinados con saldo, cada parte se devuelve a su origen; los bonos promocionales no se convierten en dinero. Las operaciones históricas conservan su vendedor original.

12. Account balance

The account balance is a advance payment for in-house services from Campo Brokers. It is not electronic money, it does not accrue interest, it is not transferable between users, and It is not convertible into cash: It can only be used to pay for services on the platform itself.

Los métodos de recarga disponibles se muestran antes de pagar. Stripe solo se ofrece cuando el concepto esté admitido y permita recuperar válidamente el procesamiento según las condiciones informadas; de lo contrario se mantienen los canales habilitados, como PayPal o transferencia. Los importes otorgados como bono promocional o cortesía no son reembolsables ni convertibles en dinero, y solo pueden usarse dentro de la plataforma.

When a purchase is paid for using account balance, any refund is credited to that same balance, in accordance with Section 9.

11. Disputes and Chargebacks

Para resolver un problema de pago con Stripe o PayPal, recomendamos contactar primero a ayuda@campobroker.com para permitir la revisión del caso. Buscamos resolver cada reclamo lo antes posible.

In accordance with Section 17 of the Terms, abusive chargebacks or unjustified disputes may result in account suspension or closure and may make the User liable for fees and penalties.