# Payment and Reconciliation (Pre-Alert)

Once you **win** a vehicle, the payment flow begins. This is the most sensitive part: Copart/IAAI deadlines are strict, and delays create costs. Always follow the flow set out inside Campo Brokers.

## What is the Pre-Alert

The **Pre-Alert** is the reconciliation process that confirms your purchase and sets up the vehicle payment. It costs **US$85** if you'll pay for your vehicle via direct deposit (PNC), or **US$130 + 0.20% of your auction invoice total** (min US$10) if you'll pay via Banreservas. The PayPal fee is covered by Campo Brokers.

## Costs when you win a vehicle

| Item | Cost |
|---|---|
| Purchase fee | US$289 per vehicle (first 10 vehicles) and US$300 from the 11th onward |
| Pre-Alert (reconciliation) | US$85 (direct deposit, PNC) or US$130 + 0.20% of the auction invoice, min US$10 (Banreservas) |
| Auction invoice | Depends on the lot (price + Copart/IAAI fees) |

## Steps after winning

1. **Complete the Pre-Alert** in your dashboard.
2. **Pay the purchase fee (US$289 for your first 10 vehicles; US$300 from the 11th onward)** and the Pre-Alert.
3. **Review the invoice** for the vehicle (price + auction fees).
4. **Pay the balance on time** through the flow indicated in Campo Brokers, and upload any receipts requested.

## Payment methods

- **Bank transfer**: no surcharge (can take 3 to 7 days).
- **PayPal / Card**: processing surcharge applies.

Reconciliation with the auction, once you've paid, usually shows up within **1 to 2 business days**, depending on the bank, method, and processing schedule. Keep your receipts and monitor your dashboard.

> [!IMPORTANT]
> **Do not pay Copart or IAAI directly.** They may reject payments from third parties or that don't match the account holder on file. To avoid rejections, delays, and penalties, pay through the flow indicated in Campo Brokers. If you pay outside that flow, you take on the risk of rejection, delay, or loss of operational protection.

## If your invoice shows a pending balance even though you already paid

This can be due to bank fees, gateway differences, storage, fines, partial payments, or reconciliation timing. If you don't recognize the balance, open a case from your dashboard and attach receipts and references. See [Support](#soporte).

## If you win and don't pay

Winning and not paying can lead to fines, relisting, storage charges, loss of access, use of your deposit to cover obligations, and account closure. If you have a genuine payment problem, **contact support immediately**: the sooner it's handled, the more options there are to limit the damage.