# Frequently Asked Questions

A selection of the most common questions. Find the full list at [campobroker.com/faqs](https://campobroker.com/faqs/).

## Platform and registration

**Does Campo Brokers buy or bid for me?**
No. Campo Brokers doesn't decide which vehicle to buy or how much to offer. You choose the lot, set your budget, and take on the responsibility for the bid. Our role is to provide tools, access, payments, documentation, towing, warehouses, and support.

**What plans are available to operate as an importer?**
Importer (refundable US$400 deposit, US$10,000 bid cap) and Dealer (US$800 deposit, US$20,000 cap). Both require the US$5 annual membership and an assigned auction account once approved.

**Does the old registration fee still exist?**
No. That old charge no longer exists. The current model is a US$5 annual membership when you activate Importer or Dealer, plus the refundable security deposit.

**When is the US$400 or US$800 deposit refunded?**
When you close your account, as long as there are no outstanding debts (unpaid vehicles, fines, penalties, auction charges, or open cases). It's refunded to the same payment method and can take 4 to 10 days.

## Auctions

**Do I need a dealer license to bid at Copart or IAAI?**
You don't need your own license when operating through the flows Campo Brokers provides, as long as you follow Copart, IAAI, and Campo Brokers policies.

**Is Campo Brokers affiliated with Copart or IAAI?**
No. It's an independent platform, not affiliated with or sponsored by Copart or IAAI. The brand names are mentioned only to identify the third-party auctions.

**What happens after I win a vehicle?**
You complete the Pre-Alert, pay the purchase fee of US$289 per vehicle (first 10; US$300 from the 11th onward), review the vehicle's invoice, and pay on time. Copart/IAAI deadlines are strict; delays result in storage fees or penalties.

**Can I pay for the vehicle directly to Copart or IAAI?**
It's not recommended: they may reject payments from third parties. Pay through the flow indicated in Campo Brokers to avoid rejections, delays, and penalties.

**Which titles should I avoid before bidding?**
Be careful with Bill of Sale Only, Non-Repairable, Certificate of Destruction, Parts Only, Junk, Flood, or Fire, or any brand your country doesn't accept. Check with your customs broker.

## CampoBrokerBot

**What is CampoBrokerBot?**
Campo Brokers' Chrome extension for working alongside the dashboard while you use Copart or IAAI: it connects your session and syncs operational data.

**What does Premium (US$15/30 days) include?**
Visibility of the reserve price, a real-time cost calculator, seller identification, and price comparison. It does not bid automatically for you.

## Towing

**Is the towing cost included in the US$50?**
No. The US$50 covers the request management/posting. Ground transport is paid separately to the carrier, based on distance, condition, and route.

**What is the Pickup PIN or Gate Pass?**
A code or authorization some auctions require to release the vehicle. Without it, the unit can't be picked up even if towing is scheduled.

## Warehouses and export

**What costs apply to clean, salvage, or rebuilt vehicles?**
Clean or accepted salvage: US$150 management + US$80 customs + US$120 tow to the dock. If the destination requires rebuilt: the US$150 management fee is dropped and a US$450 title rebuild is added, plus parts and labor. In all cases, US$75 for insurance and brokerage per vehicle.

**Which countries do the authorized warehouses export to?**
The network focuses on Latin America, the Caribbean, and Europe. Other destinations are confirmed case by case.

**Who is responsible for taxes and customs at the destination?**
The user, working with their customs broker. Campo Brokers and the warehouse prepare documentation within the scope of the service, but do not substitute for the customs authority.

> [!TIP]
> Can't find your answer? Reach out to us: see [Support](#soporte).