Frequently Asked Questions

Campo Brokers is a technology platform for importers which brings together tools for purchasing at auctions, coordinating payments, towing services, documents, exports, and tracking—all from a single dashboard.

The platform is designed to give users greater control and better information. Campo Brokers It provides access, systems, support, and operational coordination; the decision to bid, buy, or import always rests with the user.

No. Campo Brokers does not decide which vehicle to buy or how much to bid. The user selects the lot, reviews the available information, sets a budget, and assumes responsibility for the bid.

Our role is to provide tools, access, payment processes, documentation, tow trucks, authorized warehouses, and operational support within the scope of the contract.

Campo Brokers It can serve users from different countries. Before bidding, each user must confirm with their customs agent or local authority whether the vehicle, title, model year, condition, and documentation are accepted in their country.

The network of authorized warehouses operates using routes and processes focused on Latin America, the Caribbean, and Europe. For other destinations, the platform may still be useful, but logistics availability must be confirmed on a case-by-case basis.

The current plans are Importer y Dealer. Both require an annual membership of US$5, a refundable security deposit, and an auction account assigned upon approval of the plan.

• Importer: security deposit for US$400, with a bid deadline of US$10,000 per vehicle.
• Dealer: security deposit for US$800, with a bid deadline of US$20,000 per vehicle.

No. That old registration fee is no longer a requirement.

The current model is based on an annual membership fee of US$5 when the user selects "Importer" or "Dealer," plus the refundable security deposit corresponding to the chosen plan.

The annual membership fee for US$5 It is required when the user decides to activate a plan Importer o Dealer. This should not be confused with former registration categories that are no longer in effect.

Membership keeps the account active for those data streams and allows you to use the dashboard according to your plan.

The security deposit helps cover the operational risk associated with allowing users to conduct transactions involving accounts and processes related to auctions, payments, vehicles won, penalties, and outstanding obligations.

This is not a registration fee or an automatic penalty. It is a refundable deposit subject to the published terms and conditions.

The deposit may be refunded when the user closes their account, provided that there are no outstanding debts, unpaid vehicles, fines, penalties, auction fees, unpaid bills, or pending legal proceedings.

The refund will be issued via the same payment method used and may take 4 to 10 days is being processed.

No. The security deposit is part of the Importer or Dealer plan and serves as a refundable operational reserve.

If you win a unit, you'll see each cost clearly: a purchase fee of US$289 per vehicle (first 10 vehicles; US$300 starting with the 11th), a Pre-Alert fee of US$85 if you’re paying by direct deposit (PNC) or US$130 + 0.20% of your total auction invoice (min. US$10) via Banreservas, and the auction invoice.

Before bidding, check the type of title, photos, damage, location, auction fees, towing costs, potential storage fees, taxes, import restrictions, and requirements in your country.

It's also a good idea to check the vehicle's history, VIN, repair estimates, and whether the vehicle can be exported or registered at your destination.

CampoBrokerBot is the Chrome extension from Campo Brokers that works alongside the dashboard while you're using Copart or IAAI.

It helps you connect your auction session to Campo Brokers, synchronize operational information, and streamline workflows such as watchlists, won vehicles, payments, and analytics tools, subject to availability.

Download the extension from the Chrome Web Store: CampoBrokerBot in the Chrome Web Store.

Then log in to the extension with the same username you use in Campo Brokers and open Copart or IAAI.

Yes. In order for the extension to link your activity to the dashboard, you must sign in with your Campo Brokers account.

If the identity does not match, the extension may restrict certain features to protect the account and prevent confusion regarding payments or batches.

No. CampoBrokerBot does not decide or make purchases on your behalf. The decision to bid, the amount, and the lot are the user's responsibility.

The extension provides data, synchronization, and tools, but it does not replace your judgment or the rules of Copart or IAAI.

Depending on your account, permissions, and availability, the extension can help sync your watchlist, won lots, payment status, session presence, and the operational data you need to Campo Brokers track.

The information available may vary depending on the auction, interface changes, browser permissions, and authentication status.

CampoBrokerBot Premium costs US$15 for 30 days. This is an automatic, one-time payment: if you renew before the due date, the days roll over.

Benefits may include advanced tools such as inventory information (when available), a real-time export calculator, and seller identification with price comparisons. Vehicle history reports are billed separately and cost the same whether you have the Premium plan or not.

CampoBrokerBot is designed as a Chrome extension. It can work in browsers that support Chrome extensions, but its primary support is for Chrome.

To avoid errors, keep the extension up to date and use the correct session: Campo Brokers, Copart, or IAAI.

Make sure you're signed in to Campo Brokers, that the extension is enabled, that you're using the correct account, and that the Copart or IAAI page has finished loading.

If the problem persists, contact support with screenshots, the URL, the approximate time, and a description of the step that failed.

You must use the extension correctly, without attempting to circumvent Copart, IAAI, Campo Brokers, or browser policies. You must also validate the information before bidding.

The extension is a support tool; it does not guarantee that data will always be available, nor does it eliminate the risks associated with buying at auction.

You do not need to have your own dealer license when you operate through the workflows enabled by Campo Brokers. The platform allows you to use accounts and processes authorized under the rules of the active plan.

You must always comply with the policies of Copart, IAAI, and Campo Brokers. Access may be suspended in the event of misuse, nonpayment, or attempts to alter credentials.

No. Campo Brokers is an independent platform and is not affiliated with, associated with, sponsored by, or endorsed by Copart, Inc., Insurance Auto Auctions, Inc., IAA, their affiliates, or related companies.

When we mention Copart or IAAI, we do so solely to identify third-party auction platforms where users can participate in accordance with the rules, fees, deadlines, and terms and conditions of each auction.

From the dashboard, users with an active plan can view their assigned auction account, connect CampoBrokerBot, and trade on Copart or IAAI, depending on availability and plan rules.

The user is the one who browses, adds vehicles to their watchlist, bids, and makes decisions. Campo Brokers guides them through the operational and payment process once the vehicle is won.

The Plan Importer allows you to bid up to US$10,000 per vehicle. The plan Dealer allows you to bid up to US$20,000 per vehicle.

The exact limits are displayed on the dashboard and may depend on the account status, pending payments, and internal risk rules.

After winning, you must follow the steps outlined in Campo Brokers: complete the Pre-Alert, pay the purchase fee of US$289 per vehicle (first 10; US$300 starting with the 11th), review the vehicle invoice, pay on time, and upload any requested receipts.

Copart and IAAI have strict deadlines. Delays, incomplete payments, or failure to follow up may result in storage fees, penalties, relisting, or account suspension.

We do not recommend this. Copart and IAAI may reject payments from third parties or payments that do not match the account holder used in the auction.

To reduce rejections, delays, and penalties, payment must follow the process indicated by Campo Brokers on the dashboard. If the user makes a payment outside of this process, they assume the risk of rejection, delay, or loss of operational protection.

After completing the payment at Campo Brokers, it may take some time to reconcile the transaction with the auction. Under normal circumstances, it may appear in 1 to 2 business days, depending on the bank, payment method, auction, and processing schedule.

During that time, keep your receipts and monitor your dashboard.

Earning and failing to pay may result in fines, relisting, storage fees, loss of access, suspension of services, use of your deposit to cover obligations, and account closure.

If you encounter a real payment issue, contact support immediately. The sooner it's addressed, the more options you'll have to minimize damage and penalties.

This may be due to bank fees, payment gateway differences, storage fees, penalties, partial payments, auction adjustments, or reconciliation times.

If you don't recognize the balance, open a support ticket from your dashboard and attach receipts, references, and screenshots to reconcile it.

It depends on the selected flow, the issuing state, the type of title, the end use, and whether the vehicle will be exported or used within the United States.

Before bidding, confirm that the degree and documentation are compatible with your destination. Campo Brokers can coordinate documents within the scope of the service, but does not guarantee that a degree will be accepted by a foreign authority.

You should be careful with titles like Bill of Sale Only, Non-Repairable, Certificate of Destruction, Parts Only, Junk, Flood, Fire or any brand that your country does not accept.

Eligibility depends on the destination. Check with your customs broker before placing a bid.

Campo Brokers publishes and manages the transportation request on Central Dispatch or the available operational channel so that carriers can submit quotes for vehicle pickup.

The current processing fee is US$50. The cost of transportation is determined by the carrier based on distance, vehicle condition, route, and availability.

No. The US$50 cover the processing and submission of the request. Ground transportation is paid separately to the carrier or according to the procedure specified for that case.

Before accepting an offer, check the vehicle's origin, destination, condition, payment method, and any additional charges.

You need accurate information about the vehicle, location, destination, payment/release status, contact information at the origin and destination, and any PIN or documents required by the auction.

If the information is incorrect, the carrier may fail to pick up the shipment and charge additional fees.

This is a code, pass, or authorization that some auctions require to allow the vehicle to be picked up. If applicable and not provided correctly, the vehicle cannot be picked up.

Users should review their account, invoice, or auction instructions and provide the correct information when requested.

Shipping is handled by an external carrier. Any claims regarding damage, delays, or delivery conditions must be addressed with the carrier and its insurance or policies.

Campo Brokers It provides coordination and support, but does not oversee the actual execution of the transfer.

Storage fees or yard penalties are the user's responsibility. That is why it is important to pay on time, request a tow truck promptly, and provide the correct documents and PIN.

If the vehicle has not been released, the carrier will not be able to pick it up even if the tow truck is scheduled.

It depends on the situation. If a carrier has not yet been confirmed, there may be more flexibility. If a carrier has already been confirmed or is en route, the supplier's fees or rules may apply.

Request changes or cancellations through support as soon as possible to avoid unnecessary costs.

Yes. Each service is contracted separately: auction accounts, tow trucks, and export warehouses operate independently, and you use only the ones you need. There is no mandatory package.

If you're already handling the repair on your own, you'll usually just use the auction accounts. When you win a vehicle, the system will ask you where to send the original title: You provide the one from your workshop, and we'll ship it to you via FedEx as soon as we receive it at our office. The exporting warehouse doesn't even appear in your workflow.

A warehouse is an authorized location within the United States where you can send your vehicle after picking it up from the auction to prepare it for export.

Its main function is to receive the vehicle, document its condition, coordinate release requirements, and move it into the shipping process. If the vehicle requires a title transfer from salvage a rebuilt, the cost of title restoration, inspection, and the minimum parts required to complete the process are typically quoted separately.

Campo Brokers works with a network of authorized stores and logistics operators who manage their own schedules, costs, capacity, and processes.

Campo Brokers coordinates, centralizes payments when applicable, and tracks the process to ensure traceability between the user, the warehouse, and the export process.

Payments go through Campo Brokers when the process requires holding funds in escrow, documenting progress, or releasing payments upon fulfillment.

The warehouse or authorized supplier reports export costs, documents, title restoration, minimum parts, or other applicable expenses. The user reviews the information, communicates via the dashboard, and pays according to the process indicated by Campo Brokers.

Campo Brokers cobra US$75 for insurance and brokerage fees for each vehicle shipped to an authorized warehouse.

For a vehicle clean, or a salvage Accepted by the destination country as is, the warehouse's base flow includes US$150 management, US$80 customs and US$120 from the crane to the dock. You do not pay for rebuilt parts, replacement parts, or labor unless you request them.

If fate dictates that the title be passed on to rebuilt, the US$150 processing fee is eliminated, and the title reconstruction of US$450, plus the minimum parts and labor required to pass inspection. In all cases Campo Brokers charges US$75 for vehicle insurance and brokerage services.

Freight rates depend on the port, shipping line, vehicle size, season, fuel costs, and availability. For routes from the Caribbean, some warehouses charge by volume, and a standard vehicle typically ranges from US$700 and US$900.

That range applies only as a reference for the Caribbean. Destinations outside that area must be quoted based on route, port, and availability before boarding.

Yes. When the workflow allows it, the user can communicate from the dashboard with the warehouse or authorized supplier that is servicing their vehicle.

This channel helps resolve questions about parts, costs, timelines, documents, photos, cargo consignment, and the status of the process without taking the operation out of the system.

The network of authorized warehouses focuses on routes to Latin America, the Caribbean, and Europe.

If your destination is outside this coverage area, please check before sending the vehicle to an authorized warehouse. The platform may still be able to assist you, but the warehousing/export service may not be available for all countries.

Acceptance depends on the warehouse, the condition, the destination, and the required process. In general, vehicles classified as “clean,” “rebuilt,” or “salvage” (but rebuildable) are evaluated.

Vehicles with "non-repairable," "junk," "certificate of destruction," "parts only," "flood/fire," or other markings may not be accepted. Please confirm before bidding or before shipping the vehicle.

The user is responsible for clearing customs, paying taxes, complying with local laws, and working with their customs broker or representative at the destination.

Campo Brokers and the warehouse can prepare documentation within the scope of the service, but they do not replace the customs authority nor guarantee that the vehicle will be accepted in the receiving country.

The user must report the issue via the dashboard or support. Campo Brokers Review communications, payments, evidence, and the status of the process to mediate and escalate the issue with the authorized store.

Centralizing payments and chat helps maintain traceability and protect the balance between the parties.

It may be possible, but it depends on the condition of the vehicle, expenses already incurred, parts ordered, towing services, documentation, storage, shipping bookings, and warehouse policies.

Before canceling, request an updated status and a list of outstanding charges to avoid abandonment, storage fees, or unnecessary losses.