# Customer Support

Have questions or a case to resolve? The Campo Brokers team is here to help you in Spanish.

## Channels

- **Email:** [ayuda@campobroker.com](mailto:ayuda@campobroker.com)
- **Contact form:** [campobroker.com/servicio-al-cliente](https://campobroker.com/servicio-al-cliente/) (Registration, Membership, Payments, Auctions, Warehouse, Reports, or other topics).
- **Video call:** from your dashboard, click **Schedule a video call** and the team will reach out to coordinate.

## Hours and response time

- **Hours:** Monday to Friday, 10:00 AM to 4:00 PM (U.S. Eastern Time, EST/EDT).
- **Response time (SLA):** under **2 hours** during business hours; outside those hours, the next business day.

## How to get faster help

When you write in, include the case details:

- Your **NIP** (format `CAM…`).
- The vehicle's **VIN** and/or **lot number**.
- A clear description of the issue and **supporting evidence** (screenshots, payment references).

> [!TIP]
> For payment issues (for example, an invoice showing a pending balance after you've already paid), open the case **as soon as possible** and attach your evidence. The faster it's handled, the more options there are to resolve it without penalties. See [Payment and Reconciliation](#pago-conciliacion).

## More resources

- **Frequently asked questions** in this documentation: [FAQs](#faqs).
- Full FAQs on the site: [campobroker.com/faqs](https://campobroker.com/faqs/).
- How it works: [campobroker.com/como-funciona](https://campobroker.com/como-funciona/).